General Terms and Conditions

Welcome to Vital! By visiting our website and making purchases, you agree to the terms and conditions below. Please read them carefully, as they contain important information about your rights and obligations as a customer.


1. General

1.1 These General Terms and Conditions apply to all offers, orders and agreements relating to the products sold through the Vital website.
1.2 By placing an order, you agree to these terms and conditions.
1.3 Vital reserves the right to change the Terms and Conditions at any time. The change will take effect as soon as it is published on the website.


2. Products

2.1 Vital sells 100% natural health products including Jojoba Oil, Coconut Oil, Raw Cocoa, Shea Butter, Shilajit, and Black Seed Oil.
2.2 All products on the website have been carefully selected to promote the health and well-being of our customers. We do not offer substitutes for medical advice and always advise you to consult a doctor if you have health problems.


3. Order

3.1 Orders can be placed via the Vital website.
3.2 After placing an order, you will receive a confirmation by e-mail. This confirmation is not an acceptance of your order, but a confirmation that we have received your order.
3.3 Vital reserves the right to refuse or cancel an order if there is an error in the price, product description or inventory.


4. Prices and Payment

4.1 All prices on the website include VAT and exclude shipping costs, unless stated otherwise.
4.2 Payments must be made via the payment methods available on the website, such as iDEAL, PayPal, credit card or another payment method accepted by Vital.
4.3 Payment must be made in full before the order is processed and shipped.


5. Delivery

5.1 Vital supplies products to customers in the Netherlands and Belgium.
5.2 Deliveries are made by an external carrier. Shipping costs are calculated at checkout based on the location and weight of your order.
5.3 Delivery time is usually between 1-3 business days after receipt of payment, unless otherwise stated. Vital is not responsible for delays beyond our control, such as carrier delays.
5.4 If a product is temporarily out of stock, you will be notified and you can choose to cancel your order or receive the product later.


6. Right of withdrawal (Returns)

6.1 As a consumer, you have the right to return your order within 14 days of receipt without giving any reason, provided that the products are unopened, undamaged and in the original packaging.

6.2 To exercise your right of withdrawal, you must inform us of your return by e-mail within the stated period. After approval, you can return the products.
6.3 The costs for returning products are at your own expense.
6.4 If you return the products in good condition, you will receive the full purchase amount back into your account within 14 days, excluding the shipping costs of the original delivery.


7. Warranty and Complaints

7.1 Vital guarantees that the products meet the quality standards set. If there are defects or deviations, you can contact us for a solution.
7.2 Complaints must be reported within 14 days after receipt of the order. After receipt of the complaint, Vital will attempt to provide a suitable solution.
7.3 The warranty does not apply to damage caused by improper use, normal wear and tear, or damage caused by external causes.


8. Privacy and Security

8.1 Vital respects the privacy of its customers and processes personal data in accordance with applicable privacy legislation.
8.2 For more information about how we process your data, please consult our [Privacy Policy].
8.3 We take appropriate technical and organizational measures to protect your data against loss or unauthorized access.


9. Liability

9.1 Vital is not liable for damage resulting from incorrect use of the products.
9.2 Our products are purely natural and can have a different effect on individuals. We recommend consulting a doctor in case of health complaints or doubts about the use of our products.
9.3 Vital is not responsible for any loss or damage arising from incorrect information on the website, including but not limited to pricing errors or product descriptions.


10. Intellectual Property

10.1 All intellectual property rights relating to the content of the website, including text, images, logos, and product descriptions, are owned by Vital or its licensors.
10.2 It is not permitted to copy, reproduce or distribute the content of the website without permission from Vital.


11. Applicable Law and Disputes

11.1 These general terms and conditions are governed by Dutch law.

11.2 In the event of disputes, an attempt will first be made, if possible, to resolve the dispute by mutual agreement.

11.3 If no solution is found, the dispute can be submitted to the competent court in the Netherlands.


12. Contact information

Do you have any questions about your order, products or our terms and conditions? Please feel free to contact us via:

  • E-mail: info@vital.nl
  • Telephone: 085 - 200 74 33
  • Address: Spaarneweg 14, 2142 EN Cruquius
  • Chamber of Commerce number: 65746163
  • VAT number: NL002298390B07