Privacy Policy

At Vital, we take the protection of your privacy very seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or place an order. We encourage you to read this Privacy Policy carefully so that you understand how we process your data.


1. Collection of Personal Data

When you place an order on our website or register for an account, we collect the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Mailing address

We only collect personal data that is necessary to process your order and provide you with the best possible service. All this data is collected exclusively via our website .

We do not collect special personal data, such as data about your health.


2. Use of Personal Data

We use your personal data for the following purposes:

  • Processing orders : Your data is necessary to process, deliver and support your order.
  • Marketing purposes : We use your email address to send you a newsletter, but only if you have given explicit permission for this. You can easily unsubscribe at any time via a link in the newsletter.
  • Analyzing website traffic : We use Google Analytics to understand how visitors use our website, which channels they use to reach our site and which pages are most popular. This helps us improve the user experience.

3. Data Retention and Security

We store your personal data for as long as you have an account with us or as long as it is necessary for the execution of your order and for our tax purposes. If you want us to delete your data, you can easily request this.

We protect your data by using SSL encryption for a secure connection on our website, and we further protect your data with strong passwords and access restrictions.


4. Sharing of Personal Data

To process orders, your personal data may be shared with the following third parties:

  • Delivery services (such as DPD and PostNL) to deliver your orders.
  • Email service providers (such as Mailchimp) for sending newsletters.

Our cloud storage is located in the Netherlands, so we can guarantee that your data will not be sent to countries outside the EU.


5. Customer Rights

You have the right to access your personal data, and you can have your data corrected or deleted. This can be done in the following ways:

  • By logging into your account and viewing or updating your information.
  • By contacting our customer service via info @vital .nl or the contact form on our website.

If you wish to unsubscribe from newsletters, you can easily do so by following the unsubscribe link in any email you receive from us.


6. Data of Minors

Our products and webshop are accessible to all ages. There is no age restriction to make purchases through our website.


7. Contact and Questions

If you have any questions about this Privacy Policy or how we process your data, you can contact our customer service via:


8. External Service Providers and Processors

We use the following external service providers to process personal data:

  • Shopify : for hosting our webshop.
  • iDEAL, PayPal : for payments.
  • DPD, PostNL : for the delivery of orders.
  • Moneybird : for accounting and tax purposes.
  • Mailchimp : for sending newsletters.

All our processors have been carefully selected and comply with privacy legislation. We have concluded processor agreements to ensure that your data is treated safely and in accordance with the law.


9. Changes to the Privacy Policy

Vital reserves the right to change this Privacy Policy from time to time. We recommend that you check this policy regularly. The latest version will always be published on our website.